Privacy policy.

1. Who we are

Square Switch LLC is a Texas electricity broker registered with the Public Utility Commission of Texas, registration BR260269. We compare plans and send you a report. We don't sell electricity, and we aren't your provider, your utility or the PUCT.

2. What you send us

When you email a bill to [email protected], it can contain your name, service address, account number, ESI-ID, meter number, provider, plan, prices, contract dates, monthly electricity use and billed amounts. We also receive your email address and anything else you include in your message. Please send only your own bill, or one you have the account holder's permission to send.

By sending a bill, you ask us to read it and use it to build your report as this policy describes.

3. What we use while we work

We use your service address to find plans available at your address. To build your report and check our pricing, we record your ZIP code and utility area; your monthly kWh, billed amounts and rate components; and your current plan, contract end date and early-exit fee. We limit those working records to the identifiers we need to provide your report or to keep records the law requires.

We use software tools, including AI tools, to help read bills and build reports. Every report is checked before it's sent.

4. Where your bill goes

Email sent to [email protected] arrives in a Square Switch company mailbox hosted by Google Workspace, under Google's storage and security practices. Our working records are kept in tools under Square Switch's control. We don't put your bill image on the report page.

5. Your report link

Your report is a web page at a private, hard-to-guess link that we email to you. It shows your first name, your ZIP code, your current plan, your usage baseline and the ranked plans. It doesn't show your bill image, account number or full address. The link can be forwarded on purpose: anyone you share it with can open it until it expires. It's marked out of date after 7 days and stops working after 10 days.

6. How long we keep it

Your bill and usage data: working copies deleted on a short schedule. After we send your results, our goal is to delete your original email, your bill image or file and the working usage data linked to you from our active systems, except anything we need for the required records, a complaint, a dispute or a legal hold described below.

If a report is never finished: our goal is to delete your bill and data from our active systems, except anything we need for those same purposes.

A small record of your report: kept as long as the law requires. As a registered Texas electricity broker, we must keep records that show we followed PUCT rules and that let us look into customer complaints, for at least two years under PUCT rules. To meet that while keeping as little as we can, we keep a minimal record of each report: the usage figures we compared, the plans and the terms from their facts labels on the day we checked them, how we calculated your results, the report and email we sent you, and your consent. We aim to leave your bill image, account number, ESI-ID and meter number out of that record, unless we need one of them to support a required record, a complaint, a dispute or a legal hold. We delete it when the required period ends. If a bill or usage figures are needed to support a required record, a complaint or a legal hold, we keep only what is needed, only as long as it is needed. Working copies we don't need for those purposes follow the short schedule above.

What deletion can't reach right away: copies in our service providers' backups and in file version histories may last longer, until those systems remove them on their own schedules.

Disputes and complaints: if you file a complaint or there's a dispute, we may keep related records until it's resolved and for as long as the law requires after that. For a complaint filed with the PUCT, that includes at least two years after the PUCT tells us the complaint is closed.

You can ask us to delete your information sooner. We'll delete everything except what we need for the required records, a complaint, a dispute or a legal hold.

7. What we do with your information

• Build and send your plan report and answer questions about it.
• Check our pricing against real bills so we can fix mistakes.
• Keep the minimal records described above, as required.

We may combine figures from across reports that don't identify anyone, such as typical usage or savings, without publishing any individual bill or identifying a customer.

8. Who sees it

We don't sell, rent or trade your information, and we don't share it with electricity providers. When you choose a plan, you enroll directly with the provider and give them what they ask for at sign-up. We don't pass along your bill, usage or contact details. Google runs our email and working tools, and Cloudflare hosts this site and our report pages. We may disclose information if the law requires it, limited to what's required.

9. Website analytics

We use Google Analytics 4 to see how people use this website, including pages visited, visits and general device and location information. Google Analytics uses browser cookies or similar identifiers and receives technical data such as your IP address and the page URL. We use these reports to improve the site, not to rank plans or build reports about individual customers. Google may handle this data under its own terms for sites that use Google services. You can manage cookies in your browser or use the Google Analytics opt-out add-on. Cloudflare also processes basic technical data to serve and protect the site.

10. How we make money

Reports are free. The plan is for electricity providers to pay us a commission when you enroll through one of our tracked links. We don't have any tracked links live yet, and we'll update this page before any go live. Commissions never change your ranking: every verified plan, partner or not, is priced the same way against your actual usage, and a plan that doesn't pay us can still rank first. Plans that come through a Square Switch agreement are labeled “Partner plan” in your report.

11. Your choices

Email [email protected] to ask what we hold about you or to ask us to delete your email, bill and working usage data, except what we must keep as described above. Reply "stop" to any message from us if you no longer want follow-up emails.

12. Security, audience and changes

We limit what we copy into working records, restrict who can access them and use providers with strong security, but no online system is perfectly secure. If we find out that your information was exposed, we'll tell you.

This service is for adults in Texas areas with retail electricity choice, currently in a small Oncor beta. If this policy changes, we'll update this page and its date. If a change affects information we already hold, we'll email affected customers first.

Contact

Questions and privacy requests: [email protected].

Square Switch LLC · PUCT broker registration BR260269

Business mailing address: PO BOX 835214, RICHARDSON, TX 75083-5214.