Terms of use.

1. Who we are

Square Switch LLC is a Texas electricity broker registered with the Public Utility Commission of Texas (PUCT), registration BR260269. We compare plans and send you a report. We don't sell electricity, and we aren't your electricity provider, your utility or the PUCT.

Mailing address: PO BOX 835214, RICHARDSON, TX 75083-5214. Email: [email protected].

2. A beta service

Square Switch is in beta. We currently serve homes in the Oncor service area only, and we're testing with a small group. Features, coverage and turnaround may change, we don't promise a set turnaround for reports, and we may pause or end the beta. If we do, these terms still apply to reports already sent.

3. Using Square Switch

Please read these terms and our privacy policy before sending a bill. By sending a bill to [email protected] for a report, you agree to these terms and ask us to read your bill and use it to build your report as our privacy policy describes. If you don't agree, please don't send it.

You must be at least 18, and the bill must be yours or sent with the account holder's permission.

4. What we do, and what we don't

We use your bill and the providers' plan documents to estimate what plans available at your address would cost on your usage, and we point out important catches, such as bill-credit thresholds and early-exit fees.

We rank a plan only after we've verified, for your address, its current Electricity Facts Label (EFL), any supplemental or channel terms the provider gives us, its eligibility and enrollment terms, and that it's available at your address right now. We don't cover every plan on the market. Power to Choose is one place we start and cross-check, but providers choose which plans they list there, and some offer plans that aren't listed on comparison sites. A plan missing from your report isn't necessarily worse.

We use software tools, including AI tools, to help read bills and build reports. Every report is checked before it's sent.

We don't sell you electricity, set prices, bill you for power, handle outages or decide whether a provider accepts you.

5. Estimates, not guarantees

Reports use your past usage and the plan terms available on the day we check them. Your future usage, provider prices, taxes and fees can change, and a plan's cost depends on how much power you use each month, so actual bills will differ from our estimates. Savings shown are estimates, not a guarantee of savings or of any particular bill. If we only have part of your usage history, your report says so.

The provider's Electricity Facts Label, Terms of Service and Your Rights as a Customer documents control your plan, not our estimate. Before choosing a plan, check those documents directly. Reports are information, not legal, financial or other professional advice.

6. Your choice and your authorization

You don't have to switch, sign up or pay anything to get a report. Today we don't enroll you or switch your service: if you choose a plan, you enroll directly with the provider under that provider's terms, and your electricity contract and billing are with them, not with us. Deposits, credit checks and fees are between you and the provider.

We will never enroll you in a plan or switch your service without your express authorization for that specific plan, given in the way Texas rules require.

7. How we're paid, and partner plans

Reports are free. The plan is for electricity providers to pay us a commission when you enroll through one of our tracked links. We don't have any provider agreements or tracked links yet, and we'll update these terms and our privacy policy before any go live.

Plans that come through a Square Switch agreement with a provider will be labeled "Partner plan" in your report. Partner plans are ranked against the wider market, including plans with no agreement and plans listed on Power to Choose, using the same checks and the same math. Commissions never change your ranking, and a plan that doesn't pay us can still rank first.

8. Your bill and your data

Our privacy policy explains what we read from your bill, how we use it, how long we keep it and how to ask us to delete it. In short: we aim to delete your bill from our active systems on a short schedule after we send your results, and keep only the minimal records Texas broker rules require.

9. Report links

Your report is a web page at a private link that we email to you. You can keep it and share it: anyone you forward it to can open it until it expires. It's marked out of date after 7 days and stops working after 10 days. Ask us at [email protected] for a fresh report anytime.

10. Emails

We'll email your report and answer questions about it, and we may ask for more of your bills to complete your full-year picture. Reply "stop" to any message from us if you no longer want follow-up emails.

11. Content

Your report is yours to keep and share. Square Switch keeps its website, name, logo and report design. Plan names and facts-label figures belong to their providers and are shown to compare plans.

12. Limitation of liability

Square Switch is provided as is. We work hard to get the math right, but to the extent the law allows, we are not responsible for losses from relying on an estimate, including the cost of a plan you choose, an early-exit fee or a provider's later price change. Nothing in these terms limits rights you have under Texas law or PUCT rules that can't be limited.

13. Questions, complaints and disputes

If something in your report looks wrong, or you have a complaint about us, email [email protected] and we'll look into it. If we can't resolve it, you can contact the Public Utility Commission of Texas, Consumer Protection Division: 1-888-782-8477 or 512-936-7120 (TTY 1-800-735-2988), [email protected], Public Utility Commission of Texas, P.O. Box 13326, Austin, TX 78711-3326, or online at puc.texas.gov/complaints. For a problem with your electricity service or bill, contact your provider first.

These terms are governed by the laws of the State of Texas. Any dispute with us that isn't resolved informally will be handled in the state or federal courts located in [Texas county coming soon], Texas, unless the law gives you the right to bring it elsewhere. This doesn't limit your right to complain to the PUCT.

14. Changes to these terms

We may change these terms. We'll post the new version here with a new date, and for a material change we'll also tell you by email if you have a report open with us. Changed terms don't alter reports already sent.

Contact

Questions: [email protected]. Mailing address: PO BOX 835214, RICHARDSON, TX 75083-5214.